The First American Corporation / Annual Report 2001
title information and services (cont.)
Geographic Expansion
Already established in every state, First American
Title continued its expansion with 12 acquisitions
last year that added 53 offices to our national
network. Of that number, 40 were added when
we completed the acquisition of Security First
Title Affiliates in Florida, in which First American
had previously held a minority interest. Today,
approximately 1,100 direct-operation offices
and thousands of agents provide First American
Title services nationwide.
The Title Company also advanced its
international growth strategy by becoming
the first title insurer licensed in South Korea
and Hong Kong. With offices in Seoul, Hong
Kong, and Beijing, the company is positioned
to take advantage of huge growth potential in
the Asian market. Our Canadian title operations,
that nation’s largest, reported a revenue
increase of 46 percent in 2001. The company
expanded its business in Australia, where we
remain the only licensed title insurer, and grew
in the United Kingdom, as well. Our operations
outside the U.S. generated $65 million in
revenues for the Company in 2001. Market Share Growth
First American Title Insurance Company was the
only national firm in the title industry to realize
a market share increase between the beginning
of 2000 and the start of 2001, according to
statistics provided by the American Land Title
Association in mid-2001.
The company continues to work toward the
increase of its overall market share through a
variety of specific market-directed efforts. Its
recently developed FASTRealty technology
and service system is designed to further
serve residential resale market professionals.
And, in late 2001, the company acquired
CloseYourDeal.com, the transaction management
platform of Realty Plus Online, Inc. Initiatives
currently underway are strengthening
relationships with those involved in the mortgage
loan default process, as well. Plus, the
company’s National Homebuilder Services
group continued its efforts to efficiently and
expertly serve homebuilders and developers.
The Title Company’s National Commercial
Services division, which works with major
commercial groups to complete transactions
reaching into the hundreds of millions of
dollars, restructured its operations in 2001.
The division combined the skills of those within
its National Accounts offices with those of its
local commercial professionals across the country
by forming 14 commercial service centers. The
centers, located in major metropolitan areas,
are staffed by experts in commercial property
transactions, who provide rapid, efficient
service in these key commercial areas and
throughout the United States. Reliable
customer service—a key to market penetration—
can now be provided more efficiently as this
group continues to grow its market share in
this segment.
The Title Company’s claims-paying ability also
continued to be strongly rated, as it received
an “A+” rating from A.M. Best Company; an
“A” rating from Fitch IBCA, Duff & Phelps;
an “A-” rating from Standard & Poor’s; an
“A double prime” rating from Demotech, Inc.;
and an “A3” (Exceptional) rating from Moody’s
Investors Service.